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Technical
Writer | JLL |
April 2023 - Current |
Skills |
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Authors complex technical documentation for
Microsoft data center maintenance engineers. Develops and implements facility training
material to streamline employee efficiency and maintenance standards for the
client. Operates as SharePoint Manager. Acts as JLL and Microsoft management
liaison, creating and presenting visuals in PowerPoint and Microsoft Word, communicating
team initiatives, project progress, and end goal timelines. Coordinates with CMMS SME to oversee and
ensure adherence to work order processes. Logs new equipment in CMMS notating quantities,
cost, and reorder expectations. Provide weekly progress reports with
visuals to relevant team members and management. Collaborates with Mech/Electric Engineers
to finalize new documentation for site maintenance. Maintains a high level of accuracy and
attention to detail in all documents. Creates and manages documentation workflow,
working with facility staff to ensure policies receive regular review within
client SLA standards. |
Adobe Acrobat Illustrator InDesign Atlassian Agile Confluence JIRA Trello DOORS/Citrix Workspace Microsoft Office Power Automate PowerPoint SharePoint Visio MailChimp Styles AP Style Chicago Manual of Style TECHY API -Documentation CSS GitHub HTML JavaScript Markdown Windchill |
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Senior Procedure Writer | Wells Fargo (Contract) |
October
2022 - April 2023 |
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Responsible
for composing and formatting web content, materials, manuals, and
documentation while collaborating with business SMEs to understand business
changes and audience needs. Leads
technical reviews with SMEs to develop collaborative content strategy. Establishes
web publication guidelines and manages procedure timeline and pipeline. Designs
technical project artifacts, manuals, training materials, and complex web
content. Partners
with clients to develop strategies to address technical documentation needs. |
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Technical Writer | Abbott Labs (Contract) |
March
2022 - October 2022 |
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Manages
Confluence and JIRA for the R&D Electrophysiology (EP) Software Systems
Team. Works with
requirements engineers to improve business process
documentation. Coordinates
and leads EP technical reviews. Uploads and exports metadata in DOORS. Windchill
Change Manager, SharePoint site coordinator. Creates API
Documentation for developers Creates SDLC
visuals in Visio. Developed efficient processing systems (i.e. Scribe). Developed
R&D EP Style Guide and Technical Writer training content. |
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Grant
Researcher |
Collaborative Inquiry Grant |
Aug. 2021 - Jan.
2022 |
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Conducted
secondary research on narcissistic personality disorder and family
psychology. Applied
research knowledge to write a fictional short story collection. |
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Writing
Consultant | University
St. Thomas |
Sept. 2020 - May
2022 |
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Tutors students for the University
Writing Center. Specializes in ESoL students,
focusing attention on first years. Advises mentees effectively on their
writing samples. |
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Copy Writer | Nutrifort
| Ho Chi Minh City |
Spring 2020 |
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Communicates
with author to write the first five chapters of the eBook focusing on women�s
health, If Food is Medicine Where Do French Fries Stand? By: Nicole
Hankins. |
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